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Aerial Machine and Tool Corporation is a manufacturing company in southern Virginia, dedicated to providing the highest quality aviation, safety, and tactical gear for its customers. Because they’re located in a remote area, they have unique information technology needs in order to stay connected and competitive in today’s fierce market. Their previous IT support company just hadn’t been able to keep up, and they were finding their productivity lowered and their employees held back by IT that wasn’t up to snuff.

That’s where Parkway Technology Solutions came in.

As a modern manufacturing firm working hard every day to stay competitive and relevant in today’s market, Aerial Machine and Tool relies heavily on their communications networks and other IT systems to keep daily operations running smoothly.

The Situation: Unique Needs for a Company in a Remote Area, and IT Support That Couldn’t Respond Fast Enough

For several years, Aerial had an onsite Exchange email server that had met their needs. But times change and so does technology. Their employees became more dependent on accessing their email from outside the office on tablets, smartphones, and laptops. They’re located in a remote area of southern Virginia, and so their Internet bandwidth is limited and they’re subject to frequent power outages.

“We were looking for someone to provide service that takes care of our unique needs,” said Aerial CEO John Marcaccio. “Our service provider at the time just wasn’t as responsive.”

Given how important it was to maintain productivity and keep his employees connected to their work, John knew that the time had come for a change.

The Resolution: An Alert and Responsive IT Company Focused on Proactive Care and Innovative Connection Solutions

Parkway came to the rescue for Aerial Machine and Tool. We immediately addressed their most critical IT concern: their connectivity problems with their email. We put in place a Microsoft Office 365 solution that ensured they’d never need to buy another email server, and that their email would keep flowing no matter what might happen at their main office. We were able to give them more reliable and faster email, easily accessed outside of the office, and without increasing what they were paying each month.

We also addressed their concerns about their remote location. “When we have power outages up the mountain, we have downtime,” said John. “[Parkway] designed our system to be a lot more flexible – split it up to be much more reliable and secure. They’re very responsive to our needs – on weekends, on Sunday mornings, whatever we need. Most of our support is remote, but they also send techs up when we need them. We’re very happy with their services and responses.”

Some of the features we implemented as part of Aerial’s Office 365 solution include:

  • Access From Anywhere, Anytime: All of their files, contacts, email messages, and calendars are stored in the cloud, so they can access them with any device that can connect to the Internet. Whether they’re in the office, at home, or out on the go with mobile devices, they stay connected to their work, their customers, and each other at all times.
  • Pay-as-you-go Pricing: We scaled their version of Office 365 to the unique needs and size of their business. They received access for only as many users as they needed, saved money, and kept their IT budget predictable.
  • Security for Peace of Mind: We make sure their Office 365 technology is at hand whenever they need it with:
    • IT-level phone support
    • Guaranteed 99.9% uptime
    • Disaster recovery services

What’s the final word on Parkway’s services for Aerial Machine and Tool? “We gave Parkway a try, and we’ve been happy ever since,” said John. “They’re very responsive, and have been throughout the relationship. Try them out, and I think you’ll be pleased.”

Ready to see how Office 365 and our other IT services and solutions can change how you do business in the Triad? Call Parkway Technology Solutions today at (336) 310-9888 or send us an email at info@parkwaytech.com for a free 30-day trial!

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