Eye Physicians, PC, in Columbus, Nebraska is a team of professional medical experts, including a Doctor of Medicine and six Doctors of Optometry, each with specialized knowledge in the latest optical techniques such as: cataract surgery, refractive surgery, prescription lenses and contacts, cataract and ocular disease treatments, and more.
They run a very busy practice with 53 employees, and rely on their computer network to effectively serve their patients. When their previous IT company failed to return their calls for assistance in a consistent and timely manner, Eye Physicians began searching for a new IT provider. Fortunately they found Braun Computer Repair.
Braun Got Right To Work
Once hired, Chris and the team from Braun immediately got to work to fixing all of the security and support issues that were causing problems for the optometry practice. They provided the following IT solutions:
- LogMeIn Remote Access Software to allow Braun Computer Repair to remotely support and manage desktops to solve problems, including computer glitches occurring in the exam room.
- Best practices and security measures relating to HIPAA to improve the security for Eye Physicians and help them comply with regulations.
- VPN Software was implemented for an extra level of security through encryption when sending sensitive information.
- Reliable and recoverable backup services were provided for Eye Physicians’ electronic medical records (EMR) and sensitive information.
Braun Computer Repair Continues To Immediately Respond to Their Tech-Related Issues
As a busy optometry practice, Eye Physicians requires minimal downtime and reliable IT support. Braun Computer Repair offers the IT support they need so doctors and employees can focus on their patients’ needs, not their technology. Marcia Muhle at Eye Physicians explained, “Braun Computer Repair is wonderful and so responsive! We simply send a voicemail or an email and they respond immediately.”
Complying With HIPAA is now a much simpler process for the practice:
Marcia says, "Braun Computer Repair makes HIPAA compliance much easier for us. It sure gives me a sense of security, knowing that I don’t have to worry about technology.”
Braun Computer Repair goes above and beyond expectations:
Marcia remarked: “Chris is even willing to troubleshoot the computers on our medical equipment. Not every computer support company will do this because these instruments are very technical and cost upwards or $50,000 to $100,000. He’s willing to, as much as the instrument companies will allow him, troubleshoot our medical instruments. Chris confers with the manufacturers and has repaired instruments such as our: Visante Corneal Topographer, a 35mm camera on a slit lamp, Forum Imaging Software, Humphrey Visual Field, and the many of printers connected to these instruments.”
On a personal note:
Marcia went on to exclaim: “Chris has worked on our personal computers at home as well. Having Chris and Braun Computer Repair gives me a sense of security knowing that I don’t have to worry about IT. Now I can worry about other things instead!
Are you tired of waiting for your IT provider to call you back? Looking for reliable IT services and support? Braun Computer Repair is the dependable IT provider you’ve been searching for.
Contact Braun Computer Repair at 402-540-2964.