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Bray & Long Attorneys at Law specializes in business litigation, construction litigation, estate planning, mergers & acquisitions, intellectual property, and sports and entertainment. They were in need of a trusted Charlotte IT support company. Their current IT provider wasn’t holding up their end of the SLA agreement, resulting in a number of problems for this busy law firm:
Their server was offline.
They suffered from inconsistent service, and lack of support.
They didn’t provide any leadership, consultations, or IT direction.
The IT provider’s lack of service was untenable, and the situation unacceptable.
The law firm’s former bookkeeper referred them to Network Essentials. Brannon and his team got right to work and provided a thorough assessment of the firm’s IT needs. They installed and implemented:
Hyper v – Hosting 2 servers In a physical server (HP)
Sonicwall – Firewall
Trix Box – Phones
In addition, they ensured the firm’s back-up system operates properly and perform a hard system backup one night per week. Brannon and his team can detect when the firm’s server is down, and make repairs before anyone in the office knows.
According to Stacy Allison, a Paralegal and Office Administrator for Bray & Long:
“Brannon and the team at Network Essentials help us with all of our IT needs. They order and install all of our computers, servers, phone system, create email addresses, and basically manage any needs or problems we may have with our IT system. They are available 24/7, and we can call them any time. If there is an emergency on a weekend, they have someone on call to respond to us. We could not live without them!”
Stacy went on to say:
“Network Essentials went ‘above the call of duty’ when we moved to a new office about three years ago. They were there on site for a week before we moved, and even came over on Saturday evening, which was our moving day to see if there was anything they could do to help.
They helped me personally when I moved from our Charlotte office to my remote office. I relied on them to tell me everything I needed, they ordered it for me, and then had someone set up my computer, printer, phone, modem, etc. after moving in. ‘They Rock!’ I would (and have several times) recommend them to anyone looking for new IT consultants!”
Although Bray & Long had originally said they would only need Network Essentials’ services for six months, they’ve kept them on for over seven years!
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