When Grabe, Hanna and Sullivan (GHS) needed assistance with their email and Website that weren’t working properly, little did they know that RCOR would be such a “great find.” Today RCOR is their trusted, and highly regarded IT Partner.
The Firm Needed Immediate Help, and a Single Point of Contact For Their IT Needs.
GHS is a small law firm in Raleigh, North Carolina. However, they had some big IT problems. Their email and Website were not working properly, and they couldn’t communicate efficiently with their clients. Every time they called their providers to address the issues, they were handed off to others.
In addition to jeopardizing their ability to contact clients, their Website was hacked. Instead of responding to the issue, their design vendor blamed others. It took weeks for these problems to be resolved. Afterwards, all that GHS wanted was to find an IT company that could handle all their needs. — One that would respond and address problems immediately. They found that vendor in RCOR.
Kathy Judd who works at GHS raves about the service RCOR provides:
“Tim and RCOR handle everything regarding IT for us! — From setting up computers and servers, to managing our email, Website and any troubleshooting, we can count on Tim and RCOR, day or night. I actually called Tim at 6:30am the other morning, and he had no problem with this. He’s always available and extremely responsive. RCOR is a true IT Partner. They go the extra mile for us every time!”
RCOR Solved The Problems and Prevented Future Ones.
RCOR moved the firm’s email to Microsoft Office 365 Enterprise Exchange Plan, which is a very a reliable email service. RCOR also took over the hosting and security of their Website. In addition GHS signed up for RCOR’s Assurance Plan. This provides them full service and support including:
- Routine, onsite visits,
- Proactive monitoring,
- Exchange email,
- Offsite backups, and
- Telephone support.
Kathy went on to say:
“RCOR helps us with software applications, word processing, whatever we need. We process credit card orders, and security is a big issue for us. RCOR ensures we are compliant with regulations. Tim even helps me complete regulatory forms once a year. He knows what is required before we do. Plus when our employees need assistance, he and the RCOR team are here and handle it all, with a cool, and soothing manner that calms our nerves.”
“RCOR Goes Above and Beyond The Call of Duty.”
Today GHS has the reliable and solid IT service they’ve been wanting, with little to no downtime. Their attorneys can spend their time focusing on clients’ needs, without worrying about the technology that supports their efforts.
Tim and RCOR stays connected to the staff at GHS. As Kathy explains:
“Tim calls us regularly, just to check in. We don’t have to worry if he’ll be there for us or not, he always is. Plus if a storm hits, Tim calls us right away to ensure we’re still up and running. He and the staff at RCOR are more than an IT Partner; they are an extension of our firm. We are so fortunate to have found them!”
If you’re looking for an IT Partner in Raleigh, NC, who can be your single source of contact for all your technology needs, — one that goes “above and beyond the call of duty,” and who will stay connected to you day and night, — contact RCOR. We’ll be happy to stop by your office and provide a complimentary IT Assessment.