Interested in a tech career with a leading marketing agency in Highlands County Florida?  If so….Ulistic wants to talk to you?

Location: Sebring, Florida
Position: Full Time
Benefits: 2 Weeks annual vacation/healthcare

Started in 2010, Ulistic is a top marketing company for managed IT service companies in Canada, The United States and globally.  Our mandate is to help our clients achieve STRATOSPHERIC SUCCESS.

Interested in helping clients around the world achieve stratospheric success?  Have a work hard attitude?  Not a person who blames others when things don’t go right?  Looking to be part of something bigger than you?

Want to live and work in Highlands County?  Read on…

If you are lazy, like to come to work late, full of excuses and don’t play well with others.  Don’t waste your time and ours.

Immediate Career Opening In Highlands County – IT Support Desk Representative

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and resolve with appropriate action in a timely manner.

Responsibilities

• Respond to requests for technical assistance via phone, electronically
• Diagnose and resolve technical issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Inform management of recurring problems
• Stay current with system information, changes, and updates

Skills and specifications

• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Team interaction
• Planning and organizing
• Attention to detail
• Stress tolerance

Education and Experience

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support
• Degree in Computer Science or related field preferred, but not required