This article appeared in Spectrum Communications newsletter on June 1, 2014.
In today's fast-paced world, customers depend on you for support 24/7/365. Whether they are looking for your office hours, or require an emergency repair - all customers deserve to feel that their call is important, and that you are there for them. But how does your business keep up with this ever growing demand?
Answering service from Spectrum Message Centre is the solution you have been searching for. Our knowledgeable sales team will work with you to create a completely customized process for our friendly live operators to utilize when answering your business calls. Upon completion of any call taken, your customer will be thanked and told exactly what will be done with their message. Your new team of around the clock receptionists will then determine the urgency of the call and the appropriate protocol to follow. All 'on call' and personnel information is maintained in a pre-programmed contact directory for accurate and timely dispatching. Our state of the art equipment also deploys inner timing mechanisms, auto-actions, and fail-safes allowing for no step to go unnoticed, and no procedure to be forgotten.
If you ask Stuart Crawford, Owner of Ulistic - an MSP marketing consulting firm with locations in Burlington, ON and Buffalo, NY - Spectrum answering service is a feature that once you try, your business can't survive without.
"We are all busy and we can't always answer the phone or we can't always be available," says Crawford. "But here is what we did. We outsourced our main number call answering to Spectrum, and we are now raving lunatics for their service because it's that good. Our Ulistic main number is answered 24 hours a day, 7 days a week. No matter when you call us, someone will answer the phone. How much does one opportunity that may go to your competitor cost you? You have zero idea. But having answering service allows our business to answer every call from every potential customer.