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MSP service providers are created so that you can provide each customer with exactly what they need from start to finish. You don’t build a website and then send them elsewhere to find the content. It’s part of your MSP service to provide them with every part of what they need.
The best way to accomplish this goal is to have a hand-picked team of professionals that you can rely on to provide top of the line service every time you call on them.
Watch the video below to find out what the biggest turn off is when it comes to your customers.
Hiring someone you don’t know for a project can spell disaster. Do your research. If you don’t know them, find out about them. Ask friends or colleagues who have used them in the past to get a feel for their authenticity. If you have doubts, keep looking. Once you find the right person or company for the job and you know you can continue to use them for future projects, add them to your team of committed specialists. As you build your team, continue to look for new talent that can add a little depth to your resources. The deeper you look into the skills of your team members, the more resources you may find.
Identify Talents and Resources
As you build your team of dedicated, MSP service members start to identify each one’s unique skill set. Many will have multiple skills aside from the one they are well-known for. Identifying these talents and resources early on allows you to start utilizing them to their fullest potential. As your team grows, you may be able to pair certain team members with one another to create power teams that not only work well together but tend to come up with well-defined ideas and concepts that can dramatically enhance the outcome of a project.
Stay Organized Within Your Group
Building your team of professionals will take time and effort. As your team begins to take shape, keep it as organized as possible. Know which team members will work best in specific situations. Know which team members can easily be paired with others to produce the highest quality work possible. Be willing to try new things in a controlled environment. If you discover an untapped resource within your team, explore its benefits. Make sure those team members who work well together have the ability to share ideas and maintain a cohesive working relationship.
Make Sure to Cover All of Your Bases
As a full-service MSP, you need to be able to offer as many services as possible within an organized and structured environment. Hand-picking each team member gives you the advantage of always having access to professional, high-quality workmanship. While you may have many team members with similar skill sets, make sure to utilize each one to their fullest potential. Pairing team members together may be able to provide you with a distinct advantage in certain areas like layout and content or website development. When you first take on a new project, go through your team and select the members with the right skills who work well together in a team environment.
As an MSP service provider, your goal is to create a team made up of members who allow you to offer everything you will need to provide your customer with the ultimate package. You need to be the only place they go to in order to get everything they need. This involves building a committed team of professionals who will always provide you with the highest-quality service and workmanship every time you assign them to a project. Having this type of team means that you are ready to take action and have access to THE best people who are both reliable and dedicated to making every project they work on a success. Your skill as a manager may be tested throughout your career but it will be proven when you choose the right team to support your goals.
Stuart Crawford serves as Creative Director and CEO with Sebring, FL and Fort Erie, ON-based Ulistic, a specialty MSP Marketing firm focused on information technology marketing and business development. He brings a wealth of knowledge and experience pertaining to how technology business owners and IT firms can use marketing as a vehicle to obtain success.