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Managed IT can be a satisfying business. Challenges are invigorating, and the constant demand for creative problem solving is exceptionally rewarding. While many IT providers relish in the nuts and bolts of supporting technology, many struggle to truly delight their customers. It’s a problem for every business, but in IT, you get a few unique opportunities. Sometimes, simply providing a better way to do the same old thing is enough to transform the customer experience. You’ll find the opportunity to do exactly this when you consider the services of Bvoip. They offer a new and refreshing take on business telephone services that can improve your customer relationship on multiple fronts.
It’s typical for a service provider, in any industry, to garner a large chunk of their overall revenue from a small percentage of their customer base. It’s often said that 15 percent of customers provide 65 percent of business. You can check your own numbers and see if it holds true.
The lesson learned here is that a handful of satisfied customers will be healthier for your business than a gaggle of detached consumers. On a simple, revenue-generating basis, that core group of favorites is the key to success.
This is true without considering the other benefits of having a devoted base. They will be the best source of referral business, reviews, and other positive attention. They will also be your best resource for improvement. Satisfied customers tend to feel loyalty. Loyal customers are always willing to tell you how to be better. It is the loyal base that drives the best businesses to better heights through this relationship. This is true with small businesses who only serve a dozen clients and monstrous worldwide organizations like Apple.
Satisfaction With VOIP
How does VOIP help you satisfy customers? On the surface, it doesn’t. There are plenty of voice and conferencing solutions that will leave your clients placated rather than thrilled. If you can find a truly stellar approach, your VOIP solutions can be the rave feature you brought into their lives.
Cloud solutions are pushed so much it often feels like a gimmick. Then again, you have enough experience to understand the stability and consistency that stems from the cloud approach. It might then seem surprising that cloud-based VOIP is anything other than the go-to solution.
The benefits are as you might expect. Meeting spaces are persistent. This eliminates a number of problems that often arise from creating PBX instances and old-fashioned dial-in sequences. Cloud connections also enable clients to easily run all of their collaborative communication from their favorite device and on the go. Most importantly, cloud infrastructure is arguably the most reliable way to provide communications of any kind. Why shouldn’t it be applied to business phones?
Empowered IT Management
Cloud-based business communications provide stability to more than just your clients. They also empower your efforts. One of the great challenges of providing IT services is playing middleman between different vendors and service providers. Simply getting different resources to work together can represent a massive time sink. A cloud-based VOIP system gives you more control over the support that reaches your clients.
You can control and manage the entire virtual platform with which your clients interact. That makes you their primary resource for VOIP support. The provider simply maintains server hardware. Everything else can be within your domain. This consolidates support efforts and streamlines the entire experience.
As a managed IT provider, you have countless concerns that extend far beyond the realm of business telephone services. The last thing you need is to be wasting resources on maintaining these lines of communication. Give some of that attention to bvoip.com. The cloud approach to business phones is probably exactly what you need. If you have any doubts, questions or concerns, a fast and painless conversation can help you determine just how much value their services could add to your business and, more importantly, the customer experience.
Stuart Crawford serves as Creative Director and CEO with Sebring, FL and Fort Erie, ON-based Ulistic, a specialty MSP Marketing firm focused on information technology marketing and business development. He brings a wealth of knowledge and experience pertaining to how technology business owners and IT firms can use marketing as a vehicle to obtain success.
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