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Seemless interaction is one of the keys to success for IT firms in today’s competitive landscape. When all things are equal business with do business with those they know, like and trust. What is your MSP doing to make this happen?
Clients must have a way to open support tickets from our website into our Autotask. This was the challenge presented to Ulistic recently when rolling out a new MSP website for a San Diego-based IT consulting firm.
For the past several years, our MSP client has been leveraging the powers of the Autotask PSA to manage its client’s support needs in addition to running an effective IT consulting business. Autotask provides the foundation for the company to move up the chain of know, like and trust.
However, opening up support tickets without having to involve an already overworked receptionist and dispatcher stymied this client. Ulistic understood the pressure placed on workers in the office when the phones would start to ring. Having a pressure release valve in the form of a resource right there on the company’s website presented a great alternative for clients.
Ulistic worked hard to determine what information needed to be captured and how to best present this form on the MSP’s website.
“Autotask was easy for us to work with; the support team was exceptional and open to having our team of developers work closely with them,” said MSP Marketing Professional Stuart Crawford. “After all, exceptional service is one of the top forms of marketing.”
Our San Diego IT Consulting client can now easily capture all every client’s needs and requests through the website. This offers another possible touch point between thebusiness and the clients. This new Web service will prove to be a winner.
Is your MSP looking for new ways to connect with your clients? Does the idea of capturing client requests without the need for third-party software or additional services interest you?
Call Ulistic today, or visit our website and learn how we can help your business integrate service forms on your website with direct ties to Autotask.
Call 403.260.9021 ext 101 today to learn more or visit our website at https://www.ulistic.com.
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