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Hunt Valley, MD (Jan. 27, 2014) — Technology has changed the way law firms function today. Attorneys can now use technology to quickly and efficiently obtain and share legal information to boost their firm’s overall productivity. But with potential IT downtimes, data breaches, software malfunctions and risks to their clients’ proprietary or personal information, many are concerned about their productivity and security.

In light of this, Tier One Technology Partners is now offering a Legal IT Support Desk to provide technology assistance for law practices in the Baltimore/Washington Area. Through it Tier One’s Legal IT Support Team will help to ensure:

  • IT systems stay up and running.
  • Mobile devices remain secure.
  • Practice management and billing solutions function optimally, and
  • Law offices can confidently use cloud computing without revealing their clients’ private information.

Tier One’s Legal IT Support Desk specializes in providing IT support and service to law firms by providing:     

  • 24/7 live help desk support.
  • A single source for all IT questions or issues.
  • Help over the telephone, via email, or online through their online portal.
  • Experts who are available to take care of any IT-related problems both remotely and onsite.
  • Follow up to ensure that questions or issues are completely resolved.

The members of Tier One’s Legal Support Team have worked in law firms managing technology and performing IT training. They have extensive backgrounds in Systems Analysis, Mobile Device Management, Practice Management and Billing Applications, Security Solutions, and User Support. Plus they have an in-depth understanding of law firm technology along with an unprecedented ability to resolve end-user issues for legal teams that other IT help desks can’t provide.

David Shaffer, President and Founder of Tier One Technology Partners explains:

“The legal practices in and around DC and Baltimore have special needs when it comes to IT.  Until now, they haven’t been able to find the expert legal IT advice and support they’ve needed.  This is why we’ve invested in building our Legal Support Team and our new Legal Support Desk.  Our team has the experience and knowledge law office personnel need to promote their IT efficiencies and security.”

For more information about Tier One Technology Partners and their new Legal Support Desk call toll free at: 800.431.2282, locally at: 443.589.1150 or visit them on the web at: https://www.tieroneit.com/

Tier One Technology Partners

Tier One provides Outsourced Business and Legal IT Services that help companies, agencies and organizations achieve higher levels of success. Their Strategic Outsourced IT Services and Network IT Support offers the advantages of technology without the hassle of dealing with tedious management and maintenance. Tier One’s monitoring and maintenance of IT systems provides Stress-Free Network IT Support for businesses in the Baltimore, Maryland—Washington DC, Metro Areas.


Contact:  Keith Marchiano

Tier One Technology Partners

(800) 431-2282


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