Guest Blogger – Carl Fransen, CTECH Consulting Group.  This was an amazing article…I just had to share it.  Carl really hits a homerun here.  What are you providing – IT Support or IT Service?

Most all IT companies provide IT support services, but do they actually provide IT Service?  These terms are often used interchangeably, but in reality they’re not the same at all.

IT support is just that; you call up and receive support for a particular problem. Some IT firms may have sophisticated monitoring systems; they may even provide 24/7- support and a one set fee per month. But are they really providing the IT Service you need? 

Quality IT Service is more than just support. CTECH provides both IT Support AND IT Service:  CTECH provides:

• Individualized service and support for all your IT needs.
• Weekly meetings to get a better understanding of your company’s IT requirements and goals—now and into the future.
• Budget solutions to proactively plan for future IT expenditures, and help you avoid unnecessary costs.
• Customized IT solutions to improve your company’s efficiency and productivity: Your “IT Recipe for Success.” 

Many IT companies perceive IT Service as an unprofitable venture. This is simply short sighted: As CEO of an IT Support and Service Company that invests in our clients’ success, I believe that we’re writing our own recipe for success.

Get Your IT Recipe For Success.  Call CTECH today for a FREE IT ASSESSMENT of your company.

You can trust CTECH to provide the individualized IT support and service that you need. Call us today at (403) 457-1478 or toll-free at (877) 455-1478 to schedule a Free IT Assessment for your business.  You can also visit us on the Web at: http://ctechgroup.net/