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CPA Firm Wilson Lewis Entrusts Their IT Capabilities to Magnicom
Wilson Lewis CPA in Duluth and Atlanta, Georgia has been helping their clients for the past fifteen years with their monthly bookkeeping, quarterly financial statements, sales taxes, tax returns, and basically any accounting that they need. The firm has 15 employees and works with a variety of businesses in the area, from consulting companies, doctors’ offices, and communications companies, to car dealers, landscaping companies and flooring companies; virtually any business in all sectors and industries.
Problems With Their Previous IT Provider
Patti Tyson has been an employee at Wilson Lewis for the past 13 years and along with her accounting responsibilities was tasked with finding a new Atlanta IT provider for them. Patti’s biggest complaint about their previous provider was that when she called she only got an answering machine recording and would have to leave numerous messages before someone would call her back.
Additionally, each time they sent a tech, it was a different person each time, and Patti would have to explain the same issues over and over to these new techs. Ever increasing costs were also an issue; they would receive surprise invoices with varying amounts that they didn’t expect. Patti interviewed four different IT providers in her search to find a company that would be there when she called, who would send the same technicians on every visit, and who would help them control their IT costs. She found that company in Magnicom Inc.
According to Patti: “Magnicom specializes in CPA IT support and I know that with Magnicom we’d always be dealing with same people who were familiar with our IT system and software. This is the main reason we went with Magnicom.”
Magnicom Took an Accounting and Got Right To Work
Jeremy and Brad from Magnicom did an overall assessment of Wilson Lewis’s IT system and discovered that their SBS 2003 server, that was providing Remote Desktop Services for all their users, needed to be replaced.
They got right to work and over a weekend when the staff wasn’t working installed a new Windows Server 2008 R2 with Office 2010; and they’re in the process of implementing a Dell SonicWALL SSL VPN to secure their remote network access. Magnicom utilized a robust backup strategy and business continuity solution with a Citrix XenServer virtualization platform and Dell Appassure Backups, providing the ability to virtualize internal or offsite should a disaster occur. They also set up a maintenance system through the server where they perform backups regularly throughout each day, and do server maintenance once a month to test the backups and ensure data is always secure.
Magnicom Also Handled Wilson Lewis’ IT Needs For Their Recent Office Expansion
Wilson Lewis is expanding to the suite next door and Magnicom is responsible for the
network upgrades as well as all cabling requirements. They partnered with Charter Communications to install a 10Mb fiber circuit for data, and are completing an overhaul of their existing server room, with new cabling, 2x Dell PowerConnect 5548 switches, and a four-post rack with cable management. All Wilson Lewis’s data, voice, and networking equipment has been added and once complete will provide a better infrastructure for all users.
Magnicom is now providing Wilson Lewis HaaS (hardware as a service) and Saas (software as a service) at a flat-rate-per-user that includes support and hardware, so the firm can predict their monthly IT costs. They handle all internal IT needs as well as vendor management for the firm’s accounting applications (Quickbooks, UltraTax, Creative Solutions Professional Suite, ProSystem Fx Practice).
Magnicom provides a more personalized level of support for the staff at Wilson Lewis. All of their engineers are familiar with the IT infrastructure and have good relationships with each of the users.
Patti and the team at Wilson Lewis are thrilled with the services they’ve received from Magnicom. The pressure of IT has been taken off Patti’s shoulders and now she can focus on her accounting responsibilities and her clients’ needs.
“We now have the ability to work remotely; we can login and check emails work from home, it’s just like working at our desktop. We also have a satellite office in Atlanta so those folks can also login and work in real time with us as well. Plus we have the peace of mind knowing that we won’t lose critical data. Jeremy and Brad are knowledgeable, they respond within 30 minutes or less, and they’re immediately on any problems we have. This is especially important during tax season; we’d lose money by the minute if our IT system were down during this time. They load software in the evenings, and they work around our schedule so we don’t experience any work downtimes. When they installed our new server and equipment, they worked around the clock on the weekend and we were up and running Monday morning. It was great! My life now is so much easier! I’m not being called every time someone has a problem or computers go down. With the firm we had before, I could never reach a live person on the phone. Now when I call Magnicom, they pick up the phone and they’re immediately working on the issue!”
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